Returns Policy

1. LIABILITY

(a)            Our products come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  For further information as to your rights under the Australian Consumer Law, please visit the Australian Consumer Law website.

(b)            Subject to section (a), to the full extent permitted by law (including under the Australian Consumer Law), we exclude:

(1)            all other guarantees, warranties, conditions and other terms whether express or implied and whether arising from statute, common law, trade custom or otherwise; and

(2)            all liability for loss of profits or revenue, loss of anticipated savings, loss of contract, loss of goodwill, loss or interruption of business, loss of data, and any other loss or damage of any kind.

(c)            Where any guarantee, warranty, condition, liability or other term cannot be lawfully excluded then, to the extent permitted by law, our maximum liability to you is limited to the amount paid by you for the goods in question.

(d)            Except to the extent required by law (including the Australian Consumer Law), we will only consider and, if applicable, provide a refund, replacement or repair if it has been claimed in accordance with the procedures set out in this Returns Policy.

2. HOW TO MAKE A CLAIM

We strive to ensure that our goods meet or exceed your expectations on delivery.  However, occasionally goods may not arrive in the condition that we intended them.  If you need to make a claim for a refund, replacement or repair in respect of goods supplied by us, please follow the procedures set out below.

(a)            If your products were damaged in transit

(1)            In the unlikely event that you receive an item that has been damaged in transit, please contact us via email:  contact@valorisliving.com.au within 24 hours of discovering the damage and include your order number, description of the issues and clear photographs showing the damage.  We will try to resolve the situation as soon as possible.

(2)            Without limiting any statutory rights you may have (including those referred to in section 1(a) above), we may, as an alternative to offering a replacement, provide an alternative solution such as:

(A)           contributing to the cost of having the item fixed locally based on quotations;

(B)           compensation for you to repair the item yourself;

(C)           giving you the item at a discount;

(D)           sending you replacement/missing parts at no charge;

(E)           offer a partial or store credit voucher or refund.

(3)            We will arrange for the collection and return of any damaged item which we have agreed to refund or replace at our cost.

(b)            If your goods have a manufacturer’s fault/flaw

(1)            In the unlikely event that you receive an item that has a manufacturer’s fault or flaw, please contact us via email:  contact@valorisliving.com.au within 7 days of discovering the fault/flaw and include your order number, description of the issues and clear photographs that show the fault or flaw.  We will aim to resolve the situation as quickly as possible for you.

(2)            Without limiting any statutory rights you may have (including those referred to in section 1(a) above), we may, as an alternative to offering a refund or replacement, provide an alternative solution such as:

(A)           contributing to the cost of having the item fixed locally based on quotations;

(B)           compensation for you to repair the item yourself;

(C)           giving you the item at a discount;

(D)           sending you replacement/missing parts at no charge.

(3)            We will arrange for the collection and return of any faulty or flawed item which we have agreed to refund or replace at our cost.

(4)            Please note that we do not generally consider minor variations in colour, dimensions, finish or naturally occurring characteristics to be faults or flaws.

(5)            This section does not affect or limit your rights under the Australian Consumer Law.  Please refer to section 1 of the Returns Policy section above for further information.

(c)            If the incorrect item has been delivered to you

Please contact us via email:  contact@valorisliving.com.au within 24 hours of the delivery of an incorrect item.  We will arrange for the collection of the incorrect item and delivery of the correct item.  You will not incur any additional costs in this circumstance.  Your replacement item will be delivered to you within the normal delivery time frame for that item.  In the event the item ordered is unavailable, we will offer an alternative product, store credit or a full refund.

(d)            Faults and warranty claims

(1)            If an item arrives that is defective it will assist in any warranty claim if you take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 2 business days of your delivery.

(2)            We will not be responsible for:

(A)           insignificant minor imperfections or superficial blemishes;

(B)           damage, wear and tear as a result of improper or lack of maintenance and/or care (eg fabric, leather or timber);

(C)           insignificant minor variations in dimensions, colour, grain or finish;

(D)           normal wear and tear;

(E)           damage arising from improper assembly or modification;

(F)            damage caused by you or damage arising from abnormal use or abuse;

(G)           damage to external or product packaging only;

(H)           damage occurring during your own handling and transportation of the item.

(e)            If you change your mind

(1)            We do not accept “Change of Mind” returns, refunds or exchange claims.

(2)            Unfortunately, products cannot be returned on the basis of changing your mind. We thrive to provide as much information about our products as possible and include detailed images so that you make an informed decision on your purchase.

While Valoris Living strives to provide you with as much information about the items for sale on this site as possible in order to help you with your purchase decision, all purchases of goods from this website are final, subject to the Returns Policy and the Cancellation of Order Procedure.

(3)            You agree that you will not be entitled to refuse delivery of goods or request a return, refund, or exchange of items you have purchased from our website on the grounds that you have changed your mind about the purchase of the goods.

3. METHOD AND PAYMENT OF REFUNDS

In the event we have agreed to provide a refund to you, this will be provided by electronic funds transfer to your nominated account, back to the account used in the original order or in any other way decided at our discretion.

4. CANCELLATION OF ORDER

(a)            If you cancel an order after we have placed your order with our supplier and/or after dispatch from the supplier’s warehouse, we will provide a store credit or refund less the costs referred to in section 4(b) below.

(b)            The amount of a refund or store credit provided in connection with a cancellation includes deductions for actual freight charges incurred by us to deliver and return the item to the supplier (which may be higher than the delivery charges we subsidised on your original order) plus a restocking and administration fees.

(c)            You cannot cancel the following types of orders:

(1)            special order items;

(2)            any item that is made to order;

(3)            any items which you have approved any faults or damage prior to dispatch.

(d)            Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.

5. PRODUCT DESCRIPTION AND INFORMATION

(a)            We rely on information provided to us by our suppliers to describe items on our website.  Sometimes it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, whether before or after you have placed an order.

(b)            In some cases the items we offer are handmade or made from natural or organic materials. In these cases there may be variations between the product image(s) and the product you receive.  This will always be stated on the individual product listing.

(c)            We try to ensure that all colours are displayed accurately, but colours may appear slightly differently on different displays and screens.  The shade of colour from screen to screen is not a fault or error.  This will be regarded by us as a change of mind and returning items based on change of mind will be at the expense of the customer (see section 2(e) “If you change your mind”).

(d)            To the extent applicable at law, we do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error free.

(e)            In some cases our suppliers are unable to deliver products to us, or the products delivered are not of sufficient quality or workmanship.  We reserve the right to withdraw any items from our website at any time and/or remove or edit any materials or content on our website.

(f)             We will not be liable to you or any other third party by reason of our withdrawing any item from our website, whether it has been sold or not, removing or editing any materials or contents on our website.

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