How do I check product availability?

Generally speaking, if a product is available for purchase on the website, then it is in stock. The regular “Add to Cart” button will display as “Pre-order” if there is currently no stock.

How long does delivery take?

Delivery times depend on the warehouse in which the product being purchased needs to ship from. All our products ship from within Australia and on average, they take 3-5 days to reach your door. Estimated delivery timeframes are provided in the shipping tab on each product page.

Are my online payments secure?

The privacy and security of your information is extremely important to us. All our payments are processed using Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

What happens if I change my mind about a product?

Unfortunately, products cannot be returned on the basis of changing your mind. We thrive to provide as much information about our products as possible and include detailed images so that you make an informed decision on your purchase.

While Valoris Living strives to provide you with as much information about the items for sale on this site as possible in order to help you with your purchase decision, all purchases of goods from this website are final, subject to the Returns Policy and the Cancellation of Order Procedure.

You agree that you will not be entitled to refuse delivery of goods or request a return, refund, or exchange of items you have purchased from our website on the grounds that you have changed your mind about the purchase of the goods.

How can I track my order?

You will receive an email containing your tracking number as soon as your product has been dispatched. Note: this may come directly from the courier, so make sure to check your spam folder.

What happens when an item is out of stock?

When an item is out of stock, you will have the ability to pre-purchase it so that you’ll reserve it when it is manufactured. If you’d like to get an estimated timeframe on when an item will be ready for dispatch, feel free to reach out to us via our contact form.

Where are products shipped from?

All our products are shipped from within Australia. In order to pass on the savings to our customers, products are sent directly from our suppliers’ warehouses straight to your door. Estimated delivery timeframes are provided in the shipping tab on each product page.

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